Shipping Policy

At TrekinLuxury, we aim to provide a reliable and transparent shipping experience for all customers. This Shipping Policy explains how orders are processed, shipped, and delivered when you shop at trekinluxury.com.

1. Order Processing Time

All orders are processed within 1–3 business days.
Processing times may be longer during high-volume periods such as holidays or special promotions.
You will receive an email confirmation once your order has been shipped.

2. Shipping Times

Since we work with international suppliers, shipping times may vary depending on your location:

  • United States: 7–15 business days
  • Canada: 8–18 business days
  • United Kingdom: 7–15 business days
  • Australia: 8–18 business days
  • Europe: 7–20 business days
  • Rest of the world: 10–25 business days
    Delays may occur due to customs, weather conditions, or logistics issues beyond our control.

3. Shipping Fees

Shipping costs are calculated at checkout based on your shipping address and selected shipping method.
Any additional customs fees, import duties, or taxes are the responsibility of the customer.

4. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email.
Please allow 2–5 business days for tracking information to update.

5. Incorrect Shipping Information

Customers are responsible for providing the correct shipping address.
If the address is incorrect or incomplete and the package cannot be delivered, TrekinLuxury is not responsible for lost packages or additional reshipping costs.

6. Lost or Stolen Packages

TrekinLuxury is not responsible for lost or stolen packages marked as “delivered” by the carrier.
If this occurs, please contact the shipping carrier directly for assistance.

7. Delayed Deliveries

Although we strive to deliver orders on time, delays can still occur due to:

  • Customs processing
  • Weather conditions
  • High seasonal demand
  • Logistics carrier issues
    TrekinLuxury cannot be held responsible for delays beyond our control.

8. Order Changes

Once an order has been processed or shipped, we cannot modify the shipping address or order details.

9. Contact Us

If you have any questions regarding your shipment, feel free to contact us:

📧 support@trekinluxury.com
🌐 trekinluxury.com